Is there a cost?
No. CMHS is a free service funded by the Ministry of Children and Youth Services.
What’s expected of me?
We have expectations of you as a consumer of our services. Your involvement in reaching the goals you set will be necessary for change to happen and for that change to be maintained. Your active participation includes speaking openly about your family and your situation, setting goals, developing a step-by-step plan and following through to achieve your goals.
Is your service confidential?
Yes. All of our services are confidential and any information about you and your family is private. There are some specific exceptions that you will need to be aware of. Should we have concerns that a young person under 16 years of age has been or is at risk of being a victim of any form of child abuse we are obligated by law to share these concerns with the local CAS.
Should we have concerns that a person is at risk to hurt himself or herself or someone else we have an ethical obligation to help ensure safety. If the courts instruct us to share information with them we must do so.
In all other situations we will require your written permission to share information regarding you and your family.
Do you provide services outside of regular business hours, 8:30—4:30?
Yes. Workers have flexibility in terms of scheduling appointments outside of regular business hours in order to accommodate your family as necessary.
Do you help families when they’re in crisis?
Yes. If there is an emergency requiring service from this agency you can call the agency at 613-966-3100. The answering service will forward a message to an after hours on call worker. This worker will contact you as soon as possible to provide you with service. Your assigned worker will be updated the following business day.
Can our son or daughter get service without our permission or knowledge?
Yes. The Child and Family Services Act allows person(s) 12 years of age or older to receive individual counselling in a confidential manner without the permission and/or involvement of a parent/guardian.
When is my child too old to receive services from CMHS?
We work with families and young people under the age of 18 years.
How long will my family be involved with your service?
Our services are voluntary. We provide brief, family focused intervention. It is the belief of Children’s Mental Health Services that you know yourself and your family better than anyone else. It is also our belief that you will improve your quality of life when you set your own goals and work to achieve the positive changes that you and your family will identify. Our services are designed to assist you with this, however, at any time you may choose to end your involvement with CMHS.
Can I refer my child directly to the Residence or the Intensive In-Home Program or the Day Treatment Classroom?
No. We will work with you to assess your family’s needs and we will then determine which of our services will be most appropriate, helpful and least intrusive.
Is CMHS the same as CAS?
No. CMHS is an Accredited Children’s Mental Health Centre funded by the Ministry of Children and Youth Services whereas CAS is a child protection agency funded by the Ministry of Children and Family Services. However, CAS is one of many local community agencies that may at times work with CMHS on case planning, community projects and in the best interest of children and families.